Terms and Conditions

Agreement to terms

These Terms and Conditions (“Terms”) govern your access to and use of SmarterMeetings, operated by The Smarter Company (“we,” “us,” or “our”), including https://www.smartermeetings.io and app.smartermeetings.io (the “Service”).

By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

The Service

SmarterMeetings provides a workspace to sync meetings from supported providers, review transcripts and summaries, organize work by client, manage tasks, use optional AI features, and integrate with Salesforce where your plan allows.

We may modify, suspend, or discontinue features with reasonable notice where practicable. The Service is provided on a subscription basis as described on our pricing page.

Accounts and eligibility

You must provide accurate registration information and keep your credentials secure. You are responsible for activity under your account.

Team plans may require a company email domain. You may not use the Service for unlawful purposes or to violate others’ rights.

Free trial, billing, and cancellation

Paid plans may include a 7-day free trial. A valid payment method may be required; you will not be charged until the trial ends unless otherwise stated at signup.

Fees are billed according to your selected plan (e.g., per user or per seat). Team plans may have minimum seat requirements. Taxes may apply.

You may cancel through account settings or by contacting support. Cancellation stops future charges; access may continue until the end of the current billing period. We do not guarantee refunds except where required by law or explicitly stated.

Acceptable use

You agree not to:

• Reverse engineer, scrape, or overload the Service except as permitted by law.
• Upload malware or attempt unauthorized access to our systems or other accounts.
• Use the Service to store or process data you do not have the right to use.
• Resell or sublicense the Service without our written consent.
• Misrepresent your identity or affiliation.

Your content and data

You retain ownership of content you submit or sync. You grant us a limited license to host, process, and display that content solely to provide and improve the Service, including sending data to integrations you enable.

You are responsible for obtaining any consents required to record, transcribe, or process meeting content under applicable law and your organization’s policies.

AI and integrations

AI-generated summaries, tasks, and suggestions may be inaccurate. You should review outputs before relying on them for business or legal decisions.

Third-party services (meeting providers, AI vendors, Salesforce) are governed by their own terms. We are not responsible for third-party outages or actions.

Intellectual property

We and our licensors own the Service, software, branding, and documentation. These Terms do not grant you any rights to our trademarks except limited use necessary to access the Service.

Confidentiality

Each party may receive confidential information from the other. You agree to use reasonable care to protect our confidential information and to use it only as needed to use the Service.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR AFFILIATES, OFFICERS, EMPLOYEES, OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

Indemnification

You will defend and indemnify us against claims arising from your use of the Service, your content, or your violation of these Terms or applicable law, except to the extent caused by our gross negligence or willful misconduct.

Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, fail to pay fees, or if required for legal or security reasons. Provisions that by nature should survive termination will survive.

Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except where mandatory local law applies.

Disputes shall be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction there, unless applicable law requires otherwise.

General

These Terms, together with the Privacy Policy and any order or plan details, constitute the entire agreement. If any provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver.

We may assign these Terms in connection with a merger or sale. You may not assign without our consent.

Contact

Questions about these Terms may be sent to support@smartermeetings.io.

The Smarter Company · SmarterMeetings